Refund Policy

The promise

Every Gumitide order, any pack size, carries a 60-day money-back window that starts the day your box is delivered. Satisfied means satisfied by your judgment, not ours.

How to claim it

Step one: email [email protected] with your order number inside the 60 days, or call (920) 617-4482. Step two: we reply within one business day with the return address; send back your bottles, and empty bottles are fine. Step three: within 2 business days of the return arriving we refund the full purchase price to your original payment method; card networks typically post it in 5 to 7 business days.

The fine print, kept small

Return postage is paid by you; original shipping fees, where charged, are not refundable; refunds go only to the original payment method; and the window is measured by the carrier's delivery scan. One refund per customer per product, because the guarantee exists for genuine trials, not resale arbitrage. Damaged-on-arrival orders skip all of this: photos by email get a free replacement without a return.

Where the guarantee does not reach

Bottles bought anywhere other than egumitide.com are outside this policy; we cannot refund inventory we never sold. This is one of the reasons Gumitide is direct-only.

Questions

The support desk at [email protected] answers refund questions Monday to Friday, 8:00 am to 5:00 pm Central, and the person replying has the authority to actually resolve your case.